In case you missed something

FAQs

In case you missed anything

Will it work with my theme?

Yes, our Post Purchase Offers app works with virtually any theme

What kind of discounts are supported?

Both, percent based (10%, 20%) and fixed amount ($5 off on a product)

How does the recommendation work?

You can set your own recommendation or rely on Shopify's default recommendations.

Why Post-purchase experience is important?

When well optimised you can use good post purchase experience to increase average order value, solicit repeat business, and reduce outgoing costs.
  • This is the only channel with 100% open rate, all your customers visit this page.
  • Statistically it's 7 times more expensive to attract a new customer than to retain.
  • Your customers are the most euphoric at this stage.

How does a Post purchase offer work?

  1. Your customer buys a product
  2. They completes their checkout
  3. Just before the order confirmation page, we show them an upsell offer related to their cart
  4. If they accept the offer, the current order is updated and the offered product is added to it.
  5. The order becomes partially paid and the outstanding can be paid by the customer with the invoice link

How does a Thank you page offer work?

  1. Your customer buys a product
  2. They complete their checkout
  3. Order is confirmed and on the customer is takes to the order status page
  4. We show them a cross sell offer, attribution survey etc. based on their current order
  5. If they accept the offer, we create a new order and redirect them to the payment page.